The Toolkit Ask Fixly
Start Here · 5 min read

So you own a house now.
Here's what to learn first.

Five things every new homeowner figures out the hard way. We'd rather you figure them out the easy way — over a coffee, before anything breaks.

Step 1

Find your three shutoffs.

Almost every household emergency — a burst pipe, a smoking outlet, the faint smell of gas — gets 10× easier if you already know where the shutoff is. Spend an afternoon finding all three. Take photos. Send them to whoever shares the house with you.

Water main

Usually in the basement, garage, or a utility closet — where a pipe comes through the foundation. A round handle or lever. Clockwise to shut off.

Breaker panel

The gray metal box, usually in the basement, garage, or laundry. Labels are wrong about a third of the time. On a quiet afternoon, flip each one and verify what it controls.

Gas shutoff

At the gas meter, usually outside near the house. Quarter-turn valve — perpendicular to the pipe means off. If you smell gas, leave first, then call the utility from outside.

If your home doesn't have a clearly marked main water shutoff, the first call to make is a plumber to install one. It's the single best $300 you'll ever spend on the house.
Step 2

Build a small, decent toolkit.

Skip the giant 150-piece kits — they're padded with junk and the quality is bad across the board. Buy eight good tools that handle 80% of household problems. You can add specialty items as projects come up.

We put together a complete toolkit guide — the exact picks, organized by budget, from $100 starter to $500 pro-curious.

View the toolkit guide →

Step 3

Know what's safe to DIY.

Most home repairs are not hard. They're intimidating because nobody told you what to expect. Here's the rough division:

Green light

Patching drywall · Painting · Replacing fixtures · Simple plumbing · Weatherstripping · Mounting things to studs

Amber light

Replacing outlets and switches (breaker off!) · Installing ceiling fans · Basic tile work · Replacing a faucet · Garbage disposals

Red light · call a pro

Gas line work · Anything inside the panel itself · Structural changes · Roofing (multi-story) · Asbestos or lead · Anything requiring a permit you can't pull

The amber list isn't dangerous, but it's where most "I'll YouTube it" projects go sideways. Read the full guide before you start, and don't be too proud to stop and call someone if you hit a wall.

Step 4

Three terms worth knowing.

You don't need to memorize a glossary. You need to recognize these three terms when they come up — they cover roughly half of all household issues.

GFCI

Ground Fault Circuit Interrupter — the outlets with the TEST and RESET buttons. Required by code anywhere near water (kitchens, bathrooms, outdoors). If a downstream outlet stops working, walk through the house and press the RESET button on every GFCI before doing anything else.

Stud

The vertical 2×4s inside your walls, typically spaced 16 inches apart. Anything heavy (TVs, big mirrors, shelves with books) must be anchored to a stud — drywall anchors alone won't hold dynamic loads, no matter what the package says.

P-trap

The U-shaped pipe under every sink and tub. It holds a small pool of water that blocks sewer gas from coming up. Most slow drains start here — and clearing it is one of the easier "real" plumbing repairs you'll ever do.

Step 5

The five rules of every repair.

These are the habits that separate "the toilet works again" from "I just made it worse."

Shut off the supply first. Water, gas, or power — kill it at the source before you open anything. Then test that it's actually off.
Take a photo at every step. Especially before disassembling. Reassembly is much easier with reference shots than with memory.
Lay parts out in order. On a paper towel, in the order they came off. Small parts disappear into carpet at a remarkable rate.
Have a backup explanation open. Even with a written guide, keep a YouTube tutorial open in another tab. Different angles, different demonstrations, same job.
Know when to stop. Two failed attempts is the moment to call a pro. The cost of a service call is almost always less than fixing a project gone wrong.

Ready to fix something?

Tell Fixly what's broken in your own words — we'll do the rest.

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